Payment, Order & Quality Control Policy

Welcome to Dashkicks.

To provide every customer with a smooth, secure, and reliable shopping experience, Dashkicks offers multiple trusted payment methods and a professional order processing system. Please review the following information regarding payments, order processing, quality control, shipping updates, and after-sales support.

1. Payment Methods

Dashkicks currently accepts the following payment methods:

• Major Credit Cards: Visa, MasterCard, American Express, JCB
• Digital Wallets: Cash App, PayPal
• Cryptocurrency Payments

All payments are encrypted and processed through secure third-party payment gateways. Dashkicks does not store or have access to your full payment information.

2. Payment Issues

In some cases, payments may be declined by your bank or payment provider due to the following reasons:

• Billing name or address does not match the cardholder information
• Incorrect payment details entered
• Multiple payment attempts within a short period
• Use of multiple devices or email addresses during checkout
• Insufficient account balance
• International transaction security restrictions

3. Order Processing Status

Due to the nature of international transactions, some payments may require additional review by banks or payment processors. Most reviews are completed within 24–72 hours, although processing times may vary.

During this period, your order status may temporarily display as “Processing.”

To avoid unnecessary delays, PayPal and Cash App may provide a smoother checkout experience for some international transactions, depending on your bank’s policies.

4. Order Confirmation

After a successful payment, an order confirmation email is usually sent automatically to your registered email address.

If you do not receive the confirmation email, please:

• Check your spam or junk mail folder
• Confirm that your email address was entered correctly during checkout

If you still cannot locate the confirmation email, please contact our customer support team for assistance.

5. Quality Control QC Process

To ensure that every pair of shoes meets our quality standards, Dashkicks performs a detailed Quality Control QC inspection before shipment.

Within 1–3 business days after payment confirmation, we will carefully inspect the product, take detailed photos, and send QC images to you via WhatsApp or email for approval. Please make sure the contact information provided during checkout is accurate to avoid delays in receiving your QC photos and order updates.

This process helps us maintain product quality and provide customers with a safer and more reliable shopping experience.

If you have not received your QC information within 3 business days, possible reasons may include:

• Holiday order delays
• Email delivery delays
• Emails filtered into spam folders
• Incorrect contact information provided

For the latest order updates, please contact our customer support team.

6. Order Modifications

To ensure fast shipping, orders enter processing shortly after confirmation.

If you need to modify your order details, such as size, style, or shipping address, please contact our support team as soon as possible. Modification requests submitted within 24 hours of payment confirmation are more likely to be accommodated.

While modifications cannot always be guaranteed, we will do our best to accommodate your request.

7. Order Cancellation

If you wish to cancel your order, please contact customer service before the order is shipped.

Please note:

• Orders that have entered QC preparation or fulfillment may not be eligible for cancellation.
• Orders that have already been shipped cannot be canceled directly.

Final cancellation eligibility will depend on the order status confirmed by our support team.

8. Damaged Packages

If your package arrives with visible shipping damage, please contact us within 48 hours after delivery and provide:

• Photos of the outer packaging
• Photos of the product
• Photos of the shipping label

Our support team will review the situation and assist you with the appropriate solution.

9. Product Quality Issues

Dashkicks places great importance on product quality.

If you receive an item with obvious defects or quality issues, please contact us within 7 days after delivery and provide clear photos or videos of the issue.

After verification, we will provide an appropriate solution as quickly as possible.

10. Lost or Delayed Packages

If tracking information shows no movement for an extended period, or if your package appears lost during transit, please contact our support team.

We will work directly with the shipping carrier to investigate the shipment and provide updates as soon as possible. Investigation times may vary depending on the destination country, customs process, and carrier response time.

If the package is confirmed lost by the shipping carrier, Dashkicks will assist with an appropriate solution based on the investigation result.

11. Contact Information Accuracy

Customers are responsible for providing accurate order information, including:

• Full name
• Correct shipping address
• Valid phone number
• Active email address
• WhatsApp contact information, if available

Incorrect or incomplete information may cause delays in QC updates, shipping, delivery, or customer support communication.

12. After-Sales Support

Dashkicks is committed to providing professional customer support before and after your purchase.

If you have any questions about payment, QC photos, order status, shipping updates, or product quality, please contact our support team. We will review your case carefully and provide assistance as quickly as possible.